1. Agreement and contracting party
These Terms of Service (the "Terms") govern access to CiteUp and its websites, preview workspaces, content-generation, answer-monitoring, analysis, and related services (the "Service"). By creating an account, accepting an invitation, or using the Service, you agree to these Terms for yourself and, if applicable, the organization you represent.
The service provider is the CiteUp operator identified in your preview invitation, order form, or other commercial agreement (the "Operator", "we", "us", or "our"). If an order form or signed agreement conflicts with these Terms, that document controls for the conflict.
2. Eligibility, preview access, and accounts
- You must be at least 18 and authorized to bind the organization you represent.
- Preview access may be invitation-only, incomplete, changed without notice, subject to usage limits, and unavailable in some regions.
- You must provide accurate account information, protect your email and session credentials, and promptly report suspected unauthorized access.
- Accounts are individual. You may not share credentials or bypass invitation, rate-limit, access-control, or security mechanisms.
3. Right to use the Service
Subject to these Terms and any applicable order, we grant your organization a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during the applicable preview or subscription period for its internal business purposes. No source code, model weights, or ownership rights are transferred.
4. Your content and instructions
You retain ownership of content, files, prompts, business information, trademarks, and other materials you submit ("Customer Content"). You grant us and our subprocessors a worldwide, limited license to host, copy, transmit, transform, display, and otherwise process Customer Content only as reasonably necessary to provide, secure, support, and improve the Service and comply with law.
We do not use Customer Content or confidential workspace data to train general-purpose third-party foundation models without your organization's explicit direction or separate written agreement.
You are responsible for Customer Content and for having all rights, permissions, notices, and legal bases needed to submit and process it. You must not upload regulated or highly sensitive data unless expressly approved in writing and covered by appropriate terms. We may remove or restrict content that reasonably appears unlawful, unsafe, or inconsistent with these Terms.
5. AI-assisted output and monitoring results
- Outputs may be inaccurate, incomplete, outdated, biased, offensive, or similar to content generated for others.
- Answer-engine results vary by provider, model, retrieval index, location, wording, and time; empirical samples do not prove causation or future performance.
- No ranking or citation guarantee: CiteUp provides comparative diagnostics and visibility telemetry. Because generative engines are non-deterministic, constantly updated, and personalized, we do not guarantee that your brand will achieve or maintain any specific citation, ranking, recommendation, or commercial outcome in any third-party engine.
- Human review required: You must independently review facts, sources, claims, intellectual-property rights, confidentiality, and advertising rules before relying on or publicly distributing any output.
- The Service does not provide legal, medical, financial, or other professional advice and must not be used as the sole basis for high-impact decisions about individuals.
Please note: You, not CiteUp, decide whether and how to publish or act on an output and remain responsible for that decision.
6. Acceptable use
You may not use the Service, directly or through another person, to:
- Violate law, third-party rights, sanctions, export controls, or an applicable provider policy.
- Generate or distribute malware, phishing, fraud, deceptive impersonation, unlawful surveillance, spam, deceptive astroturfing reviews, or content intended to manipulate or mislead.
- Process sensitive personal data or make employment, credit, housing, insurance, health, legal, or similarly significant decisions about a person without lawful authority, qualified human review, and required safeguards.
- Probe, scan, disrupt, overload, scrape, reverse engineer, benchmark for publication without consent, or attempt to obtain unauthorized access to the Service or another user's data.
- Use outputs to train a competing model or service, or resell, lease, sublicense, or provide the Service as a bureau service, unless an order expressly permits it.
7. Third-party services and AI engines
The Service interacts with and monitors third-party search and generative AI engines (including OpenAI, Anthropic, Google, Perplexity, and others). CiteUp is an independent platform and is not affiliated with, sponsored by, or endorsed by any of these third-party providers. All trademarks, service marks, and product names belong to their respective owners and are referenced solely for nominative identification and comparative monitoring purposes.
Third-party engines and services operate under their own terms, policies, and service availability. We do not control and assume no liability for third-party platforms, including changes to their ranking algorithms, index coverage, retrieval logic, or response modifications.
8. Confidentiality
Each party may receive non-public information that is identified as confidential or should reasonably be understood as confidential. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and disclose it only to personnel and providers who need to know and are bound by confidentiality obligations. This does not cover information lawfully known without restriction, independently developed, rightfully received from another source, or public through no fault of the receiving party.
9. Fees, credits, and preview changes
Preview access is not a promise of free or continued service. Any fees, credits, taxes, renewal, and payment terms will be stated in an order or presented before a paid plan begins. We will not automatically convert a free preview into a paid subscription without your organization's agreement to the commercial terms.
The Service utilizes action-based credits to perform multi-model sampling runs, answer extraction, and perception diagnostics. Consumed credits for completed diagnostic runs are non-refundable. Failed sampling jobs caused by verified system failure are credited back in accordance with our referential refund policies.
10. Ownership and feedback
We and our licensors own the Service, software, interfaces, documentation, models and workflows we provide, and all related intellectual-property rights. Subject to your rights in Customer Content, you may use output produced for you for lawful internal and external business purposes. Because machine-generated content may not qualify for intellectual-property protection and similar outputs may be produced for others, we do not guarantee exclusivity or ownership of any output.
If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or attribution, provided we do not identify you publicly without permission.
11. Privacy, cookies, and data processing
Our Privacy Policy explains how we handle personal information, and Section 5 of that policy details our use of essential and optional cookies and browser storage. You can adjust your cookie preferences at any time by clicking "Cookie Settings" in the website footer.
If we process personal data on behalf of your organization and applicable law requires additional processor terms, the parties will enter into an appropriate data processing agreement (DPA). You are responsible for your organization's privacy notices, instructions, and lawful basis for Customer Content.
12. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay agreed fees, exceed preview limits, or if a provider or law prevents us from continuing. Where reasonably practicable, we will give notice and an opportunity to cure.
Upon termination, the right to use the Service ends. Sections that by nature should survive will survive, including ownership, confidentiality, disclaimers, liability limits, indemnity, disputes, and general terms. Data handling after termination follows the Privacy Policy and any applicable order or data processing agreement.
13. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, NOR DO WE WARRANT THAT THIRD-PARTY GENERATIVE ENGINES WILL DISPLAY, CITE, OR POSITIVELY REPRESENT ANY BRAND OR MEET SPECIFIC MARKETING OR COMMERCIAL OUTCOMES.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
EXCEPT FOR AMOUNTS OWED, MISUSE OF THE OTHER PARTY'S INTELLECTUAL PROPERTY OR CONFIDENTIAL INFORMATION, INDEMNITY OBLIGATIONS, FRAUD, WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOUR ORGANIZATION PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) EUR 100.
15. Indemnity
Your organization will defend and indemnify the Operator and its personnel against third-party claims, damages, and reasonable costs arising from Customer Content, your publication or use of outputs, your violation of law or third-party rights, or your material breach of these Terms. This obligation is subject to prompt notice, reasonable control of the defense, and your consent to any settlement that admits fault or imposes non-monetary obligations on you.
16. Governing law and disputes
The governing law and exclusive forum identified in an applicable order form or signed agreement apply. If none is identified, the laws and courts of the Operator's principal place of business apply, without regard to conflict-of-law rules. Before filing a claim, each party will give written notice and allow 30 days for good-faith resolution. Nothing here limits either party's right to seek urgent injunctive relief or use a small-claims procedure where available.
17. Changes to the Service or Terms
We may modify the preview and these Terms. We will post updated Terms with a new effective date and give reasonable notice of material changes. Changes apply prospectively. If you do not agree, you must stop using the Service before the change takes effect; continued use afterward constitutes acceptance where permitted by law.
18. General and contact
Neither party may assign these Terms without the other's consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. These Terms, the Privacy Policy, and applicable orders are the entire agreement about the Service. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest remains effective. The parties are independent contractors; there are no third-party beneficiaries.
Legal notices and questions may be sent to the legal contact below. Notices to your organization may be sent to the account email or contact listed in an applicable order.
Support and contactsupport@citeup.ai